Post Occupancy Evaluation – POE

The costs associated with operating and running a building, including energy, maintenance and repair, operating and decommissioning are, in total, typically ten times its capital cost. And the cost of the core services that the building is designed to support – education, healthcare, accommodation and so on – are an order of magnitude greater still.

For this reason post-occupancy evaluation is an important discipline: its purpose is to compare the construction process and the completed building to the original project brief as a basis for learning lessons for future projects and for identifying opportunities for improving the performance of the building here and now. It creates a benchmark against which other projects can be compared and a point of reference for improving the morale and effectiveness of the building’s occupants.

HRS offers a menu of post-occupancy evaluation approaches that can be adapted to the specific needs of your project. These include:

  • Assessment of building user satisfaction using a combination of focus groups and questionnaires, and investigation of issues raised in relation to, for example, glare, noise, temperature and ventilation
  • Appraisal of the energy performance of the building
  • Appraisal of the BREEAM strategy for the building and the reasons behind its success or otherwise
  • Review of the design, construction, commissioning and handover processes

Post-occupancy evaluation is based on a combination of subjective feedback and objective measurement. It provides the commissioning client with a user client perspective on the project and the contractor with a commissioning client and operator perspective (sometimes the commissioning client and operator will be one and the same).

The appointment of a consultant to undertake a post-occupancy evaluation, as part of a wider portfolio of handover measures, attracts One BREEAM credit under Man 05 Aftercare. This BREEAM standard is designed “to provide post-handover aftercare to the building owner/occupants during the first year of occupation to ensure the building operates and adapts, where relevant, in accordance with the design intent and operational demands.”

As such it ties in with the BSRIA ‘Soft Landings’ process, albeit the latter requires a more rigorous approach to Post Occupancy Evaluation, specifically a commitment to “conduct [a] systematic post-occupancy evaluation no sooner than 12 months post-handover, repeated at 12 month intervals and culminating in a final project review at month 36.”

Whatever your Post Occupancy Evaluation requirements, HRS has the expertise to meet them.

0800 030 4391

Relevant Accreditations

To see the wide range of accreditations that HRS Services hold, please visit our Accreditations page »

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